Frequently Asked Questions
Where Do You Ship?
We ship worldwide! Whether you’re in the U.S., Canada, Europe, Asia, or beyond, we’ll get your order to you. Shipping times and costs vary depending on your location and selected shipping method. You can check available options at checkout. If you have any questions about shipping to your specific location, feel free to contact us!
What is Your Return Policy?
All sales are final. We do not accept returns or exchanges at this time. Please review your order carefully before completing your purchase. If you receive a damaged or incorrect item, please contact our support team, and we’ll work to resolve the issue.
How Can I Track My Order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. You can use this link to monitor your shipment’s progress in real time. If you have any issues tracking your order, feel free to contact our support team for assistance.
How Can I Cancel or Change My Order?
You can cancel or modify your order within 24 hours of placing it. After this timeframe, we begin processing your order, and changes or cancellations may no longer be possible. To request a change or cancellation, please contact our support team as soon as possible with your order details.
How Are Your Prints Packaged?
Our prints are carefully packaged to ensure they arrive in perfect condition. Smaller prints are shipped in sturdy, flat mailers with protective backing, while larger prints are rolled and placed in durable tubes to prevent bending or damage.
Framed prints are securely wrapped with protective padding and shipped in rigid boxes to prevent breakage. Each framed print comes ready to hang, with high-quality materials to ensure durability and a beautiful display.
If your print arrives damaged, please contact us, and we’ll assist you.
Do You Offer Digital Prints ?
At this time, we do not offer digital prints. All of our artwork is available exclusively as high-quality physical prints to ensure the best possible presentation and longevity. We take great care in producing and shipping each piece to maintain the integrity of the artwork. While digital downloads are not currently available, we may consider offering them in the future. Be sure to check back for updates, and feel free to contact us if you have any questions!
I Can Not Find the Name I Want. Do You Make Custom Orders ?
If you’re searching for a specific name or spelling that isn’t in our catalog, we’d love to hear from you! Simply submit a request using contact form.
We prioritize creating new name prints based on popularity trends in the U.S. and customer requests. With nearly 3000 names already available, we cover over majority of all baby names currently in use. While we can’t add every name right away, we’re continuously expanding our collection. Let us know what name you’d like to see next!
Do You Offer Gift Wrapping ?
At this time, we do not offer gift wrapping. However, we take great care in packaging each order securely to ensure it arrives in perfect condition. If you’re gifting our products, feel free to add a personal touch with your own wrapping!
