When Returns or Exchanges Are Accepted:

We will gladly replace or refund your order if:

  • There is a mistake made by us (e.g., incorrect spelling, wrong design, or wrong order received).
  • The product arrives damaged or defective.

How to Request a Replacement or Refund:

If you receive an incorrect or faulty product, please follow these steps:

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and clear photos of the defect or mistake.
  3. Our team will review your request and, if eligible, arrange a replacement or refund.

Important Notes:

  • We do not offer refunds or replacements for customer errors (e.g., incorrect name spelling provided at checkout).
  • Colors may vary slightly due to screen settings and printing variations; this is not considered a defect.
  • Any return requests made after 7 days of delivery will not be accepted.

We appreciate your understanding and support for our custom-made products. If you have any questions, feel free to reach out to us at [email protected].